Switch IT provider
in 30 days.
Or your first month's free.
We know switching IT providers feels risky. So we've removed the risk entirely. A complete transition — no downtime, no data loss, no disruption — in 30 days. Guaranteed in writing.
What we guarantee
Every guarantee is backed in writing in your service agreement — not just marketing copy.
Switch in 30 days or less
We guarantee to complete your full IT provider transition — inventory, handover, onboarding, and go-live — within 30 calendar days of signing.
Zero downtime
Your team will not experience any gap in IT coverage during the switch. We maintain your existing provider's access until we're fully live and tested.
No data loss
We take a full inventory and verified backup snapshot before any changes are made. Your data stays exactly where it is.
Your team onboarded
Every member of your team will have our direct support number, know how to raise a ticket, and be familiar with any changes before we go live.
No long-term lock-in
We don't tie you into a 3-year contract to prove a point. Rolling monthly agreements — we keep your business because we're good, not because you're trapped.
First month free if we fail
If we don't complete your transition within 30 days without disruption, your first month's managed IT fee is on us. No questions asked.
The 30-day timeline
Free assessment
We audit your current setup — devices, software, credentials, and third-party contracts. Usually completed within 3 business days.
Transition plan
We produce a written transition plan with a timeline, assigned responsibilities, and a risk register. You approve it before we do anything.
Parallel running
We set up monitoring, configure our tools, and get familiar with your environment while your existing provider is still active. Zero disruption.
Staff onboarding
Your team gets briefed, given our contact details, and shown anything that's changing. Scheduled around your working hours.
Go live & handover
We go live, your old provider is formally handed off, and you're fully under Graphite IT management. Confirmed in writing.
Common questions about switching
What if my current contract hasn't expired?
Most IT contracts have a 30–90 day notice period. We'll review the terms with you and plan the timing so there's no penalty or overlap billing. We've navigated this many times.
What happens to our existing data and systems?
Nothing moves without your sign-off. We document everything first, then make changes incrementally. Your existing systems stay exactly as they are until we're ready to go live.
Do we need to be available throughout the process?
Minimal. We need one point of contact for sign-offs and approvals — typically an hour or two of your time spread across the 30 days. We handle everything else.
What counts as 'disruption' for the free month guarantee?
Any unplanned loss of IT functionality or support coverage during the transition period that we caused. We define this broadly and in your favour — we'd rather give a free month than have a disappointed client.
Can you switch more complex environments in 30 days?
For businesses with 50+ users or complex server infrastructure, we'll agree a realistic timeline upfront. The guarantee applies to whatever timeline we agree — we won't overpromise.
Ready to switch — risk free?
Claim the 30-day guarantee. Get in touch and we'll start your free assessment within 24 hours.