Question 1

What IT support services do you offer?

Accepted Answer

We provide comprehensive managed IT support including help desk, cyber security, cloud solutions, Microsoft 365, backup, disaster recovery, and IT procurement for businesses across Yorkshire and the UK.

Question 2

How quickly do you respond to IT issues?

Accepted Answer

Our average response time is under 15 minutes. We offer 24/7 emergency support for critical issues and maintain a 99.9% uptime SLA.

Question 3

Do you provide on-site IT support?

Accepted Answer

Yes, we provide both remote and on-site support across South Yorkshire, West Yorkshire, and surrounding areas including Sheffield, Leeds, Rotherham, Doncaster, and Barnsley.

Question 4

Are you Cyber Essentials certified?

Accepted Answer

Yes, we are Cyber Essentials certified and help businesses achieve their own certification. We also align with ISO 27001 standards and are fully GDPR compliant.

System Status

Graphite IT ServicesManaged internally

Third-Party InfrastructureLive where available

90-day uptime

Incident history