FAQ

Frequently AskedQuestions

Find answers to common questions about our IT services, support, and solutions. Can't find what you're looking for? Get in touch with our team.

General Services

Managed IT Support

Cyber Security

Cloud Solutions & Backup

Microsoft 365 & Productivity

Implementation & Support

Disaster Recovery & Business Continuity

Still Have Questions?

Our team is here to help. Get in touch and we'll provide the answers and guidance you need.

hello@graphiteit.com

03300 583007

South Yorkshire, UK

Frequently AskedQuestions

General Services

What services does Graphite IT offer?

What are your business hours?

What is your coverage area?

Can I get a reference from existing clients?

Managed IT Support

How quickly do you respond to support tickets?

Do you work with our existing ITSM tools?

What types of businesses do you support?

How is your service priced?

Cyber Security

What cyber security services do you provide?

How does the 24/7 SOC centre work?

What are your security measures to protect personal information?

Do you provide security awareness training?

How do you handle incident response?

Cloud Solutions & Backup

What cloud platforms do you support?

What does your cloud backup service cover?

How quickly can data be restored from backup?

Where is backup data stored?

Microsoft 365 & Productivity

Do you provide Microsoft 365 licensing and support?

Can you migrate us from on-premises to Microsoft 365?

What Microsoft 365 services do you support?

Implementation & Support

How long does implementation take?

Will implementation disrupt our business operations?

What training do you provide?

How transparent is your reporting?

Disaster Recovery & Business Continuity

What disaster recovery services do you offer?

What disaster plans do you offer?

How do you test disaster recovery plans?

Still Have Questions?